Return and Refund Policy

Last updated: September 2026

At OurZone, we want you to be happy with your purchase. If something isn't right, this policy explains how returns, exchanges and refunds work.

1. Return Window

You can request a return or exchange within 7 days of the purchase date. Requests made after this period may not be accepted.

2. Eligible Items

To be eligible, the item must:

• Be unused, unwashed and in its original condition
• Be in its original packaging with all tags, labels and accessories
• Come with the original bill or proof of purchase

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been used, damaged by the customer, or altered
• Items without original packaging or proof of purchase
• Innerwear, personal care and hygiene products
• Items marked as "final sale" or bought in clearance offers
• Custom-made or specially ordered items

4. Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours with your bill and, if possible, a photo of the item. We will replace the item or refund you in full at no extra cost.

5. Exchanges

You can exchange an item for a different size, colour or product, subject to availability. If the new item costs more, you pay the difference. If it costs less, we will refund the difference or give you store credit.

6. How to Return an Item

1. Contact us by phone or email with your bill and the reason for the return.
2. Bring the item to our store, or arrange pickup if we have agreed to it.
3. Our team will check the item, and we will tell you if the return is approved.

7. Refunds

Approved refunds are issued using the original payment method. Refunds are usually processed within 5 to 7 working days after we receive and check the item. Purchases paid in cash are refunded in cash at the store or by bank transfer, as agreed with you. Your bank may take extra time to show the refund in your account.

8. Shipping Costs

If the return is because of our mistake, such as a defective or wrong item, we will bear the return cost. For other returns, any delivery or pickup charges are paid by the customer and are not refundable.

9. Warranty Items

Products covered by a manufacturer's warranty are handled under the manufacturer's warranty terms. We will help you with the claim wherever possible.

10. Contact Us

For any return or refund request, please reach out:
OurZone store, Near Petrole pump, Mankav, Kozhikode, PIN: 673029
Phone: 7025737392
Email: ourzonestorecalicut@gmail.com